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Amble Support

Find quick answers below, or send us an email — we typically respond within one business day.

Email Support

Can't find what you need in the FAQ? Reach out directly and we'll get back to you as soon as possible.

amblewalking.info@gmail.com
Typical reply within 1 business day
Account & Login
Download the Amble app, open it, and follow the on-screen sign-up steps. You'll need a valid email address. Once registered you can log in on any device using the same credentials.
On the login screen, tap Forgot password? and enter your email address. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.
Go to Profile → Settings → Delete Account inside the app. This permanently deletes your account and all associated personal data in accordance with our Privacy Policy. Anonymised aggregate analytics may be retained but cannot identify you.
Yes. Sign in with the same email address on any device and your profile, walk history, and rewards will sync automatically.
Subscriptions & Billing
Tap Premium anywhere in the app or visit the in-app store. Select a plan and follow the payment prompts via Apple App Store or Google Play.
Subscriptions are managed entirely through the platform you purchased on:

iPhone / iPad: Settings → [your name] → Subscriptions → Amble → Cancel.
Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Amble → Cancel.

Cancelling stops future renewals; access continues until the end of the paid period.
Refunds are handled by the store where you purchased the subscription.

Apple: Visit reportaproblem.apple.com.
Google Play: Open Google Play → Profile → Payments & subscriptions → Subscriptions → Amble → Request a refund.

We do not have access to your payment details and cannot process refunds directly.
Try tapping Restore Purchases in the app's Premium or Settings screen. Make sure you are signed in with the same Apple ID or Google account used at purchase. If the issue persists, contact us.
Walk Tracking & Features
Distance is calculated using your device's GPS. Make sure location access is set to While Using the App (or Always if you use background tracking). For best accuracy, walk outdoors with a clear view of the sky.
iPhone: Settings → Privacy & Security → Location Services → Amble.
Android: Settings → Apps → Amble → Permissions → Location.

Location tracking is optional — the app still works without it, but distance estimates may be less accurate.
Calorie figures are estimates based on your selected height/weight range and walk duration. They are intended for motivational purposes only and are not a substitute for medical or professional fitness advice.
Streaks require a completed walk session to be saved before midnight in your local time zone. If a walk was paused and not ended properly, it may not count. If you believe this is a bug, please email us with details.
Privacy & Data
We collect your email address, optional profile details (breed choice, walk goals), activity data, and device identifiers. Location data is collected only during active walks if you have granted permission. Full details are in our Privacy Policy.
No. We do not sell or share your personal data for cross-context behavioral advertising. See our Privacy Policy for the full list of processors we use.
Email amblewalking.info@gmail.com with the subject "Data Access Request" from the address linked to your account. We will respond within 30 days. Identity verification may be required.
iPhone: Settings → Notifications → Amble → toggle off.
Android: Settings → Apps → Amble → Notifications → toggle off.

You can also manage notification preferences inside the app under Profile → Settings → Notifications.

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